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GUEST EXPERIENCE

INTRODUCTION

Guest experience is all about PEOPLE! From the streets to the seats, we do everything we can to make anyone, and everyone feel welcomed and loved! It is our desire to create spaces where people can feel at home and comfortable enough to allow their guards to go down and their faith in Jesus to go up! Whether it's greeting, section hosting, scheduling, coffee, ushering or parking we believe we are called to be the warmest, most welcoming people who set the tone for everyone who walks through our doors.

WHAT DO WE DO?

Leadership in Guest Experience is focused in 4 influential steps:

1. SUPPORT THE TEAM
2. CULTIVATE COMMUNITY
3. COMMUNICATE WITH THE TEAM
4. TEAM WORK & BE IN LINE
WITH THE VISION

TEAM COMMUNITY

One of our core value is COMMUNITY. The amazing things God is doing through Guest Experience is in part of the passion we have for people and community when guest walk into Church For The ONE. This is reflected in the messages and stories we share with the team through GROUPME. If you don't have it, download it, you'll need it! Click the image below!

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SCHEDULING

Scheduling occurs through Planning Center. We encourage everyone to attend a service and serve a service. When welcoming a new Guest Experience team member, this link is what we share with them to sign up for PCO. It can be downloaded on to their computers or cellphone.

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COMMUNICATION TIPS

Communication is vital to the Guest Experience team. To ensure scheduling is in place and ready for Sundays, we focus on communicating with each other. Below are tips to contact team members for scheduling:

  1. Contact team member via phone call or text to identify if they are willing or able
    to serve on a specific Sunday Date/Time.

  2. Email invite to the team member to accept to serve the Sunday they are being
    scheduled for.

  3. If team member has not accepted invite, please communicate via phone call or
    text to confirm availiabity is still good.

  4. Mass emails should only be used to notify a new month available or a Big Sunday coming up to sign up to serve. Mass emails should not be used to advise roles still available to sign up for for individual Sundays (these should be direct contact with team members).

Remember, Guest Experience is a representation of our mission and vision at Church For The ONE — that’s why we strive to make it as excellent as possible. Learn from others on the team, have fun, and never forget our mission: to Experience Community, Encounter God, Claim Purpose and Pursue Calling! We are obsessed with the ONE!

GUEST EXPERIENCE
STANDARD OPERATING PROCEDURE

Scheduling occurs through Planning Center. We encourage everyone to attend a service and serve a service. When welcoming a new Guest Experience team member, this link is what we share with them to sign up for PCO. It can be downloaded on to their computers or cellphone.

TEAM MEMBERS

TEAM LEADS

LEAD TEAM

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