GUEST EXPERIENCE
INTRODUCTION
Guest experience is all about PEOPLE! From the streets to the seats, we do everything we can to make anyone, and everyone feel welcomed and loved! It is our desire to create spaces where people can feel at home and comfortable enough to allow their guards to go down and their faith in Jesus to go up! Whether it's greeting, section hosting, scheduling, coffee, ushering or parking we believe we are called to be the warmest, most welcoming people who set the tone for everyone who walks through our doors.
WHAT DO WE DO?
Leadership in Guest Experience is focused in 4 influential steps:
1. SUPPORT THE TEAM
2. CULTIVATE COMMUNITY
3. COMMUNICATE WITH THE TEAM
4. TEAM WORK & BE IN LINE
WITH THE VISION
TEAM COMMUNITY
One of our core value is COMMUNITY. The amazing things God is doing through Guest Experience is in part of the passion we have for people and community when guest walk into Church For The ONE. This is reflected in the messages and stories we share with the team through GROUPME. If you don't have it, download it, you'll need it! Click the image below!
SCHEDULING
Scheduling occurs through Planning Center. We encourage everyone to attend a service and serve a service. When welcoming a new Guest Experience team member, this link is what we share with them to sign up for PCO. It can be downloaded on to their computers or cellphone.
COMMUNICATION TIPS
Communication is vital to the Guest Experience team. To ensure scheduling is in place and ready for Sundays, we focus on communicating with each other. Below are tips to contact team members for scheduling:
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Contact team member via phone call or text to identify if they are willing or able
to serve on a specific Sunday Date/Time. -
Email invite to the team member to accept to serve the Sunday they are being
scheduled for. -
If team member has not accepted invite, please communicate via phone call or
text to confirm availiabity is still good. -
Mass emails should only be used to notify a new month available or a Big Sunday coming up to sign up to serve. Mass emails should not be used to advise roles still available to sign up for for individual Sundays (these should be direct contact with team members).
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Remember, Guest Experience is a representation of our mission and vision at Church For The ONE — that’s why we strive to make it as excellent as possible. Learn from others on the team, have fun, and never forget our mission: to Experience Community, Encounter God, Claim Purpose and Pursue Calling! We are obsessed with the ONE!
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GUEST EXPERIENCE
STANDARD OPERATING PROCEDURE
Scheduling occurs through Planning Center. We encourage everyone to attend a service and serve a service. When welcoming a new Guest Experience team member, this link is what we share with them to sign up for PCO. It can be downloaded on to their computers or cellphone.
OUR VISION
We seek to reshape the perception of the Church's relevance by becoming the first place people look to for identity, community, and help. We will be a church that is "obsessed with the one", focused on reaching those who are doubting, done with religion, and disengaged from faith; a church that feels such urgency to share the good news of Jesus and help others claim their divine purpose that our comfort no longer factors into the equation.
The life of our church is the activated faith of every individual. We will always call people to a step forward toward Jesus, believing that everyone has gifting and calling upon their life, regardless of their current starting point. We seek to connect people to the bigger thing that God is doing by leading them from serving while being discipled, to discipling while serving. We will build a foundation of faith through Scripture that people can always rely upon, a springboard for their future calling.
Our call is to transform our community, building the leaders and shaping the systems so that our community would look more like God's kingdom than it does today. Our commitment is to engage 1% of Lakeland in active ministry and to celebrate the baptism of 3,571 people before 2030. While we begin in our neighborhoods, we will not allow our current address to define our future footprint but will expand in our influence and ethnic diversity. We seek to continuously make a greater impact through helping other churches, deploying leaders, expanding online, and planting campuses.
This is Church: grace that is not devoid of truth. This is Church: an intergenerational community that swims against the current of prolonged adolescence. This is Church: a people humbled so that we will love as God loves. This is Church: so healthy that the gospel is irresistible. We are not a cruise ship, but a battleship. We are the Church.